Part of every fee.
You keep part of every protection fee. Shoppers pay it, so it costs your store nothing.
Checking merchant access…
FOR MERCHANTS
Delivery problems, handled.
- Shoppers can add protection at checkout for a small fee. It starts off, and only they turn it on.
- If a parcel is lost, damaged or stolen, they file a claim with Post Coverage.
- Our support team settles it and keeps the shopper up to date.
- You follow every order and claim in your workspace.
Fewer support tickets.
Shoppers bring lost, damaged and stolen parcels to Post Coverage instead of your inbox. Our support team answers them, and you can follow each conversation in your workspace.
Quick to file. Fair to settle.
Shoppers file online with the private link from their order and say what they would like. Our support team settles each claim with store credit first, then a replacement shipped by your warehouse or fulfillment partner (we pay the shipping), and a refund only if neither works.
Buyers who come back.
A delivery problem put right gives a shopper a reason to buy from you again. Store credit is spent only at your store, never expires, and works for guest checkouts too.
Works with your stack.
Shopify (app in development), WooCommerce, Medusa, our Node.js and PHP libraries, or the REST API from any backend. The plugins and libraries keep your key on your server.
Post Coverage is a sandbox today: no live coverage is issued and no shopper pays a protection fee. Sign up with your work email and set up your store in a few minutes: there is no application to wait on. Live coverage will need an accepted agreement and your business verified with Stripe.